Still Water | Chao Catering

Still Water

FAQs

Our friendly team is happy to guide you through the process. Find out more about how we can help you create a successful and memorable event.

  • What kind of special dietary requirements do you cater for?

    • Chao Catering can accommodate most special dietary requirements if we are given advance notice including Meat, Seafood, Vegetarian, Vegan, Gluten-free, Halal etc.

      All dietary requirements are to be provided in writing prior to your catering event so that we can determine if we can accommodate your request. All dietary-specific items will be plated separately and labelled accordingly. If you have any questions, please speak to our Catering Manager about your specific dietary needs.

  • Do you have Private Chef and Service Team we can hire for our event?

    • If you would like your function to be serviced, we have highly trained and experienced chefs and wait staffs available. Please see Our Services and let us know your preferred option for your event.

  • How do I know if my order’s been received?

    • Chao Easy Delivery
      Once you complete your order online. The confirmation will be sent to you.

      Chao Catering & Service Team Chao Private Chef Please fill in the form and let us know about your event. Once we receive the details of your event date, time, location and guest numbers, we will check our availability and confirm your catering.

      For more information, please see How it works or contact us to discuss your requirements.

  • What is your policy on deposits, refunds and cancellations?

    • Once you confirm your order, there is a 30% deposit. You can complete the final payment 5 days before the event.

      If you cancel at least 2 weeks before the event, there is a full refund. After 2 weeks, there is a 15% cancellation fee.

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