FAQs

  • What kind of special dietary requirements do you cater for?

    • Chao Catering can accommodate most special dietary requirements if we are given advance notice including Meat, Seafood, Vegetarian, Vegan, Gluten-free, Halal etc.

      All dietary requirements are to be provided in writing prior to your catering event so that we can determine if we can accommodate your request. All dietary-specific items will be plated separately and labelled accordingly. If you have any questions, please speak to our Catering Manager about your specific dietary needs.

  • Do you have Private Chef and Service Team we can hire for our event?

    • If you would like your function to be serviced, we have highly trained and experienced chefs and wait staffs available. Please see Our Services and let us know your preferred option for your event.

  • What happens if our guest numbers change?

    • We finalise all menu items and special requirements 2 weeks before the event. If required, we do 10% quantity variation 5 days before the event.

      A minimum number of guests may apply to some orders or menu items. Should your anticipated numbers reduce, Chao Catering reserves the right to apply the minimum as outlined in the menu. Confirmation of any change in guest numbers must be received in writing with sufficient notice to allow us to accommodate the change without incurring wastage costs.

  • What happens if we’d like to order something extra on top of our additional order?

    • We finalise all menu items and special requirements 2 weeks before the event. If required, we do 10% quantity variation 5 days before the event. Additional meals, equipment hire and any extra services requested may incur additional costs.

  • What kind of packaging does Chao Catering use?

    • Our catering is delivered in disposable, recyclable catering trays. For different set-ups, please contact us to discuss your requirements.

  • How do I know if my order’s been received?

    • Chao Easy Delivery
      Once you complete your order online. The confirmation will be sent to you.

      Chao Catering & Service Team Chao Private Chef Please fill in the form and let us know about your event. Once we receive the details of your event date, time, location and guest numbers, we will check our availability and confirm your catering.

      For more information, please see How it works or contact us to discuss your requirements.

  • Do we get a tracking number?

    • At this stage, we do not provide tracking numbers. However, you may track your order by contact us on 1300 11 2426.

  • Can you deliver to a PO Box?

    • Unfortunately, we cannot deliver to a PO Box.

  • What is your policy on deposits, refunds and cancellations?

    • Once you confirm your order, there is a 30% deposit. You can complete the final payment 5 days before the event.

      If you cancel at least 2 weeks before the event, there is a full refund. After 2 weeks, there is a 15% cancellation fee.

  • What payment options do you offer?

    • We offer credit cards (MasterCard, Visa, Diners, AMEX), EFTPOS, Internet banking and Cash.

      Bank transfers made to:
      I Love Catering (trading as Chao Catering)
      Commonwealth Bank BSB: 062 037
      Account No: 1021 5874

      A copy of the receipt must be emailed to order@chaocatering.com.au to confirm payment if made via EFT.

       

  • Do you offer corporate accounts?

    • Yes, corporate accounts are available on application for repeat clients. Please contact us to arrange this to be set-up.