Terms & Conditions

Company: I Love Catering Pty Ltd

ABN: 32 611 058 676

ACN: 611 058 676

Registered Address: 47 Willoughby Rd, Crows Nest 2065

Restaurant Site

Crows Nest: I LOVE PHO Restaurant – 47 Willoughby Rd, Crows Nest Randwick: LA SEN Restaurant – 35 Perouse Rd, Randwick

Service

Catering food to corporate and private events. Delivery and setup on-site. Private chef cooking and service on-site.

Product: Menu on Website

Available Time for Delivery: 7 days, including public holidays, from 10 AM to 9 PM

Minimum Order Value for Delivery: $200 on weekdays, $300 on weekends

Delivery Window:

For cold orders, deliveries may arrive up to 40 minutes prior to your requested delivery time. For warm food orders, catering may arrive up to 20 minutes before your requested delivery time.

Please allow a delivery window of 15 minutes to accommodate loading docks or Sydney traffic. If we are going to be later than your requested delivery time, we will call you prior to arrival to advise you.

Order Cut-Off:

We require all orders for the following business day by 3:00 PM. Please note that orders placed after 3:00 PM for delivery the following day may require an altered menu, a later delivery time, and/or may not be completed. We will do our utmost to accommodate you.

Late orders after 3 PM are subject to availability and will incur a surcharge of 10%.

Quotations:

CHAO Catering will honour the pricing provided in a quotation for 30 days. After 30 days, CHAO Catering reserves the right to adjust the quoted prices.

Pricing Information:

Please note all menu prices include a 10% Goods & Services Tax (GST). CHAO Catering will strive to maintain their prices throughout the life of our most current catalogue. However, we reserve the right to alter prices without notice.

Food Allergies:

CHAO Catering offers a wide variety of specialty diet menu items, including dairy-free, vegan, vegetarian, gluten-free, pork-free, and nut-free options. While we take the utmost care to accommodate your dietary requirements, there can be traces of allergens found within our catering.

In the event you or your client has a life-threatening anaphylaxis-inducing allergy, we recommend they cater their own meal. CHAO Catering will not be held liable for any loss or illness resulting from nuts or traces of allergens found in our catering.

CHAO Catering will not be held liable for the health and safety of customers for any food removed from a CHAO Catering venue or consumed more than sixty minutes after the specified service time.

Deposits:

CHAO Catering reserves the right to request a 50% deposit followed by full payment one week prior to delivery for private bookings. The invoice will be sent to confirm the booking, with a payment link for customers to pay online via credit card or EFT, within 5 days of receiving the invoice. Bank deposit details are listed at the bottom of the invoice.

In cases where the event is booked within a week in advance, full payment will be required once the invoice is sent to you.

Order Cancellation & Refund Policy

In the event that a confirmed order/event (total value under $1,500) is cancelled, the following cancellation charges will apply:

Notice of 31 days or more: Full deposit refunded; Notice of 21 to 30 days: 50% deposit retained; Notice of 11 to 20 days: Full deposit retained; Notice of 10 days or less: CHAO Catering reserves the right to full payment of the total booking cost.

In the case that a deposit has not been received, the applicable cancellation fee + $100 administration fee will be charged.

These cancellation charges compensate for the loss of assumed as well as other potential income on the specified date, and other costs incurred including but not limited to produce, labour, scheduling, and administration.

Where possible, CHAO Catering will use discretion to minimise cancellation charges and will evaluate on a case-by-case basis according to costs already incurred.

Should CHAO Catering be unable to provide any service due to extenuating and unforeseen circumstances, clients may not make any claim other than a full refund of payments made.

Cancellation of Events:

For event bookings in excess of $1,500 inc. GST, CHAO Catering reserves the right to recoup administration costs as outlined below:

Within 2 weeks prior to the event date: The deposit is fully refunded less 10% for administration and stock holding costs. CHAO Catering will invoice the customer 10% of the total invoice value. Any cancellation costs from CHAO Catering’s suppliers for equipment, labour hire, or other services will also be charged to the client. Over 48 hours before the event: 70% refund plus hire costs (if they cannot be cancelled). Over 24 hours before the event: 50% refund plus hire costs (if they cannot be cancelled). Less than 24 hours before the event: No refund.

Payment:

Direct online orders via our website can be paid by credit card or EFT at the time of ordering.

For manual orders, we will create an invoice and send it to you. Payment can be made by credit card or EFT via the link in the invoice email.

Our standard payment terms are net 7 days, and credit card payments attract a merchant fee based on the credit card used.

NOTE: It is the responsibility of the customer/account holder to ensure that all order details (date, time, delivery location, and onsite contact) are correct. Please carefully check these details as redeliveries, incorrect dates and times, and inability to contact the correct onsite contact can be costly and disruptive for our kitchen, drivers, other clients, event managers, and ultimately your guests.

  1. No same-day cancellations – customers will be charged or invoiced in full (this also applies to Order-In customers).
  2. Cancellations made within 24 hours prior to delivery will incur a 30% surcharge on the total order value (including GST).
  3. Late or last-minute orders placed within 24 hours of delivery will incur a 10% surcharge on the total order value.
  4. Payments are strictly due within 7 days from the invoice issue date unless otherwise arranged.
  5. Collection of any hired equipment must be scheduled at the time of booking. If the equipment or client is unavailable at the scheduled collection time, a rescheduling fee of $25.00 will apply.
  6. If building access is unavailable at the scheduled delivery time and the client is uncontactable to make alternative arrangements, our drivers will be unable to wait for more than 15 minutes (to ensure timely service for other clients). If a redelivery is required, a minimum fee of $30.00 will be applied to the order.
  7. If the delivery location differs from the one listed on the order confirmation, and our driver is required to deliver to a different location, an additional charge will be billed at an hourly rate of $45.00.

Final Numbers & Payment:

Final numbers for your event are required a minimum of 2 business days in advance, and 4 business days for staffed events. If you wish to increase your booking within this period, we will endeavour to accommodate the increase, which will be charged accordingly, but no decrease is allowed.

However, we do not provide refunds, but depending on the circumstances, we may be able to accommodate a credit note to be used within 30 days.

Outdoor Events & Weather:

If your event is particularly dependent on dry weather, we recommend checking the weather forecast and confirming your decision 48 hours prior to the event. All cancellation policies apply as aforementioned.

Please note that in the case of unfavourable weather, we do not provide discounts if the event is cancelled or cut short.

Staff Hire:

If you would like your event/function to be serviced, we have highly trained and experienced wait staff available. Staff rates are charged on a minimum of four hours, plus travel time from CHAO Catering kitchens in Crows Nest or Randwick to and from the venue of your choice.

A CHAO Catering function supervisor is required to attend all offsite functions and events.

Any additional hours worked by staff at your event due to changes in the planned schedule, venue equipment (whether hired or supplied by the client), or unforeseen circumstances beyond our control will be charged to the client post-event.

Booking of staff must be made at least 7 days prior to the event. Cancellations must be made at least 5 days prior to the event to avoid charges. Cancellations made within 5 days or less of the event will be charged at 100% of the staff hire fee.

Payment Process:

We offer credit cards (MasterCard, Visa, Diners, AMEX), EFTPOS, Internet banking, and Cash.

Bank transfers made to:
I Love Catering (trading as Chao Catering)
Commonwealth Bank BSB: 062 037
Account No: 1021 5874

A copy of the receipt must be emailed to order@chaocatering.com.au to confirm payment if made via EFT.